To offer Tutoring Services on the Heylama marketplace, you must read, understand and agree to be bound by the Heylama Tutor Policy.
The terms used in this policy follow the definitions provided in the Heylama Terms of Service.
In case you do not accept this Tutor Policy in its entirety, you’re not authorized to offer tutoring services on the Heylama Platform. To publish your tutor profile, hold tutoring lessons and receive your earnings, you must accept this Tutor Policy in full.
This Tutor Policy serves as a guideline for Heylama Tutors and attempts to set the expectations for what constitutes ethical, open-minded, and professional behavior and communication. Heylama tutors and students come from all over the world, and we strive to ensure to build a learning environment that promotes tolerance towards all cultures and backgrounds.
If you decide to teach on Heylama, you hereby agree and acknowledge that you accept this tutor policy and that your relationship with Heylama is limited to being a registered user of the platform and an independent, third-party tutoring service provider and not an employee or partner of Heylama for any reason. You act solely on your behalf and for your own benefit and do not represent Heylama or act on behalf of Heylama. While we do our best to ensure a safe, high-quality and friendly experience for all users, Heylama does not control and has no right to control your profile information, your listing (“lesson type offerings”), your activities associated with your profile or listed lesson types (services), or any other matters related to any services that you provide. As an independent tutor on our platform, you agree to take a full responsibility for observing and abiding by your local tax and social security regulations.
To become a Tutor, you must submit a Tutor Application accessible on our website and pass a personal interview. The Heylama Tutor Operations team reviews tutor applications runs personal interviews and decides whether to approve or reject your application. The approval decision criteria include but are not limited to, your experience, your education, the languages you speak, the accuracy of the information provided in the application, and others.
If your Tutor Application is approved, you will be granted access to the Heylama platform and your dashboard and start setting up your tutor profile and payment account with our payment service provider. Please keep in mind that the account setup and verification with our payment service providers depend on the terms and conditions of these providers. You must comply with their requirements to finish the KYC and payment account set successfully.
Once you set up your profile, including lesson types and availability, and your payment profile, you’ll be able to publish your account and start accepting students.
You have full control over writing your profile and service descriptions (“descriptions”). As long as they meet the conditions set in the Terms of Service and this Tutor Policy, descriptions will be published and visible to the platform users. You agree to follow the following rules:
Once students decide to book a lesson with you and order it, the system will generate a lesson request that you, as a tutor, need to accept. Once you receive a lesson request from a student, you agree:
As a tutor, you agree to comply with all the following policies related to providing live lessons:
Accepting a lesson is a commitment between you and your student. If you can’t deliver the tutoring service, you have to act promptly:
6.1 Fees Structure
6.1.1. Tutors engaged on the Heylama platform are considered independent tutors and not employees or contractors of Heylama. As such, tutors are responsible for managing their own schedules, lesson plans, and related activities.
6.2.2. Heylama acts as an intermediary between tutors and students, providing the platform and services necessary for conducting lessons and facilitating payments. In exchange for these services, Heylama charges a fee for each lesson conducted by the tutor ("Heylama Fee").
6.2.3. The Heylama Fee is determined on an individual basis for each tutor and may range between 15% to 30% of the lesson fee. The specific Heylama Fee percentage applicable to a tutor shall be communicated and agreed upon between Heylama and the tutor prior to the commencement of the tutor's services on the platform.
6.2.4 Tutors's earnings shall be paid via Stripe, a third-party payment processing service. Payments shall be made on a monthly basis, subject to applicable transaction fees imposed by Stripe or other relevant financial institutions. Tutors are responsible for ensuring they have an active and valid Stripe account in order to receive payments.
6.2.5. It is the responsibility of each tutor to comply with all applicable tax regulations and reporting requirements in their jurisdiction. Tutors acknowledge that they are responsible for any taxes, levies, or fees associated with their earnings from the Heylama platform, and agree to indemnify Heylama from any liability resulting from the tutor's failure to properly manage their tax obligations.
6.2.6. Heylama reserves the right to modify the fees and compensation structure at its sole discretion. In the event of any changes to the fees or compensation structure, Heylama shall provide reasonable notice of 30 days to affected tutors.
6.2 Platform circumvention
As a tutor on the Heylama marketplace, you commit not to circumvent the platform and handle all financial matters exclusively via the payment service provided by Heylama. Circumvention of the platform leads to immediate suspension from the platform.
6.3 Tracking your earnings
You can track your earnings on your personal Stripe dashboard. When receiving monthly earning payouts, Stripe might incur foreign exchange and other transaction fees which we don't control. You hereby accept the associated cost of receiving your earnings via Stripe.
6.4 Promotions, Vouchers, and Discounts
Heylama reserves the right to periodically run promotional campaigns and offer vouchers, discounts, or other incentives (collectively, "Promotional Offers") to new and existing students as a means of encouraging engagement, activating leads, and increasing the likelihood that these new students will become regular users of the platform.
By agreeing to these Terms and Conditions, you acknowledge and accept that Heylama may, at its sole discretion, provide Promotional Offers to new students without prior notice to, or consent from, tutors. Tutors further acknowledge that their participation in the Heylama platform may involve interactions with students who have utilized such Promotional Offers.
You as a tutor shall not be entitled to additional compensation or reimbursement as a result of students using Promotional Offers. The fees and compensation structure for tutors as outlined in Section 6.1 of this Tutor Policy shall remain applicable regardless of any Promotional Offers made available to students.
The specifics, eligibility criteria, and terms and conditions of any Promotional Offer shall be determined by Heylama at its sole discretion and may be subject to change or cancellation at any time without notice.
As a tutor on the Heylama platform who offers tutoring services, you’ll create several types of content, including Profile Content (such as your profile video, profile descriptions, and lesson descriptions), Learning Content (such as flashcards, exercises, links, or grammar explainers), and other types of content (such as communication threads with students or updates for your students). Unless specified, we refer to every content type above as “Content”.
You grant Heylama the license to view, use, copy, modify, distribute, publish your profile content for marketing, advertising, and promoting the Heylama platform. This means that your profile content will be visible to all Heylama users and may be presented to users in any way Heylama decides to maximize the success of the platform and your profiles.
Once you create the learning content, you own the copyright to your content.
Other tutors cannot view, use or copy your learning content without your permission. If you share your learning content with the community, you grant other tutors a right to view, copy, use or modify your original content.
You hereby grant Heylama the right to view and analyze your learning content. Heylama won’t use, copy or modify your learning content that’s not shared with the community.
When you share any content with your students, you also give them the right to view, copy or use your content.
You agree not to:
Heylama platform strives to build the world's most effective online language learning experience. As a tutor on the platform, you are expected to deliver Tutoring Services that meet or exceed student expectations.
You’re considered in breach of this tutor policy if you
As a platform, Heylama reserves the right to perform any of the below actions concerning your Tutor account at any time without any prior notification:
Support chat: contact us via the support chat in the app
Direct contact: or contact your Tutor Operations account manager